Privacy Policy

MberX Pty Ltd (referred to as “MberX”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing/payment details (processed securely via third-party providers)
• Team preferences or interests (e.g. favourite AFL/NRL club)
• Usage data from our website and app (e.g. tipping activity, ladder views)
• Device, browser, and IP address information

If you contact us for support or feedback, we may also collect any information you provide.

Why We Collect Your Information

We collect personal information for the following purposes:

• To register and manage your account or subscription
• To deliver services, rewards, and credits via the MberX platform
• To send you personalised content and offers (if opted in)
• To track your engagement (e.g. tipping performance, reward redemption)
• To respond to support queries and improve user experience
• For internal analytics and product development
• To comply with legal obligations

Direct Marketing

With your consent, we may send you marketing emails and promotional offers. You can unsubscribe at any time using the link in the email or by contacting us directly.

Do We Share Your Information?

We do not sell your personal information. We may share data only with:

• Service providers (e.g. Stripe, CRM, analytics, hosting providers)
• Email and marketing tools (e.g. Mailchimp, Klaviyo)
• Legal or regulatory authorities if required by law

All third parties are contractually obligated to protect your information.

Data Security

We use industry-standard security measures to protect your information:

• SSL encryption
• Secure cloud storage (e.g. AWS or Google Cloud)
• Access controls and staff confidentiality agreements

Access, Correction & Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].

If you delete your account, we will erase your personal data unless required by law to retain it.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Track user engagement
• Improve app functionality
• Deliver personalised content

You can adjust your cookie preferences via your browser or our cookie consent banner.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated date. Continued use of the platform constitutes your acceptance of the revised policy.

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